Does the order book remain profitable with the people currently available?
Compare signed work, renewal rates, revenue per service, travel time, wage cost, subcontracting and available capacity. Test whether quoted prices still cover the real time and resources required.
Which service controls and operating procedures work without the owner?
Check customer contracts, schedules, qualifications, employment terms, subcontractors, complaints, quality controls and unbilled commitments. Identify services that rely on undocumented owner knowledge.
How exposed is the business to subcontractors or a few large customers?
Customer concentration, absence of trained replacements, underpriced contracts and inconsistent service quality can make reported revenue misleading.
Who takes over each customer, schedule and open service case on completion?
Prepare a handover list for every recurring service, contact, site, access credential, schedule and open complaint, with clear responsibility before and after completion.